User Terms and Conditions

These Terms and Conditions describe the rules that govern use of Gratowin’s online casino services in Canada. They explain our relationship with you, the responsibilities of account holders, and the basic operating procedures for playing, depositing, and withdrawing. By registering and using our site you accept these terms and any updates we publish.

Account responsibilities

You are responsible for keeping your account details secure and up to date. Only register one account per person; multiple accounts may be closed and any funds or bonuses voided. Do not share login credentials. We may require identity and address verification (KYC) at any time, particularly before processing withdrawals or when security checks are triggered. If you suspect unauthorised access, contact support immediately.

Eligibility requirements

To use Gratowin you must be of legal gambling age in your province or territory and comply with local laws. Citizens of jurisdictions where online gambling is prohibited are not permitted to register. We may ask for documents to confirm your age and location. Accounts found to be operated by minors or from restricted locations will be suspended and funds handled according to our verification and fraud policies.

Acceptable platform use

Use the platform lawfully and in good faith. Prohibited activity includes fraud, chargebacks, money-laundering, automated play (bots), collusion, tampering with games, or using stolen payment details. Upload only lawful content and do not attempt to interfere with site operations. Suspected abuse may result in account suspension, forfeiture of winnings, and notification to relevant authorities where required.

General bonus and promotion rules

Promotions and welcome bonuses are subject to specific terms available on the promotion page. Eligibility, wagering requirements, game contribution rates, maximum bet limits during playthrough, and expiry periods vary by promotion. Only one active bonus may apply unless a promotion states otherwise. We may restrict certain payment methods from qualifying for offers. Any abuse or manipulation of promotions will lead to disqualification and reversal of bonus funds.

Deposits and withdrawals

Available payment methods depend on your location. Minimum deposit and withdrawal amounts are shown in the cashier. Deposits are usually processed instantly; withdrawals are subject to verification and processing times which vary by method. We may place a temporary hold on withdrawals while performing standard checks. External banking or service fees may apply. We may enforce withdrawal limits for security and risk management; large withdrawals could require additional checks.

Responsible play

You can set deposit, loss, and session limits in your account, or request time-outs and self-exclusion. We encourage responsible play and provide links to support organisations for problem gambling. Requests to impose limits or close accounts can be made through support.

Dispute resolution

If you have a complaint, contact support with full details and any relevant evidence. We aim to resolve issues promptly and will acknowledge receipt of complaints. If a resolution cannot be reached, you may pursue local legal remedies. Raising disputes to third parties should follow the escalation process outlined in our help centre.

Updates to terms and conditions

We may amend these terms from time to time. Material changes will be posted on the site and may be communicated by email. Continued use of the service after changes are posted means you accept the revised terms. It is your responsibility to review this page regularly for updates.