User Privacy Policy
This Privacy Policy explains how Gratowin collects, uses, stores and protects your personal information when you use our online casino services in Canada. We take your privacy seriously and describe below the types of data we collect, why we collect it, how we share it and the choices you have about your information.
Types of data we collect
Personal data
When you register an account we collect personal information such as your full name, date of birth, email address, phone number, residential address and government ID where required for identity verification. Account credentials and security questions are also stored to protect your account.
Technical data
We collect technical information related to your device and access to our site, including IP address, device type, browser type, operating system, screen resolution and connection details. We use this data to improve site performance, support login and to detect suspicious activity.
Transactional and activity data
Transactional records include deposits, withdrawals, game play history, bets, bonuses applied and payment method details. We also track user activity such as recent wins, session times and pages visited to provide account statements, comply with regulatory checks and prevent fraud.
How we use your information
We use personal and technical information to open and manage your account, verify identity, process payments, handle withdrawals, and communicate with you about account matters. Transactional and activity data are used for record keeping, responsible gaming checks, dispute resolution and to maintain the security and integrity of our services.
Data protection practices
We protect your information using industry-standard security measures, including SSL encryption, access controls and secure storage. Access to personal data is limited to staff and third-party providers who need it to perform services on our behalf. We regularly review our security practices to reduce the risk of unauthorised access.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, analyse site usage and deliver basic functionality. Third-party analytics and advertising partners may also place cookies to provide aggregated insights and to show relevant content. You can manage cookie settings through your browser or device, noting that disabling certain cookies may affect site functionality.
User rights
Residents in Canada have rights over their personal information, including the right to access, correct or request deletion of their data where permitted by law. You may also object to certain processing or request restriction of processing in specific circumstances. We will respond to verified requests in a reasonable timeframe.
Access, correction and deletion
To access, correct or request deletion of your personal data, log in to your account and use the account settings or contact our support team. We may need to retain certain records for legal, regulatory or fraud‑prevention purposes even after an account is closed.
Information sharing and third parties
We share information with trusted service providers who support payment processing, identity checks, analytics, customer support and compliance. We may also disclose information when required by law or to protect rights and safety. Third parties are contractually bound to protect your information and use it only for the services they provide.
Privacy policy updates
We may update this policy from time to time to reflect changes in our practices or legal requirements. When we make material changes we will post an updated policy and notify users where appropriate. Continued use of our services after updates indicates acceptance of the revised terms.