Responsible Gambling

At Gratowin we take responsible gambling seriously. We want players to enjoy their time with us while keeping play safe and under control. Our approach combines practical account tools, clear limits, and access to support so you can make informed choices about your activity.

Player protection principles

We promote safer play by offering transparent controls, prompt responses to requests, and clear information about responsible gambling. We encourage customers to set boundaries that fit their budget and lifestyle and to contact our support team if they have any concerns about their play.

Activity-control tools

We provide tools you can use directly from your account to manage play. These are designed to give you control over how often and how much you spend.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much real money enters your account. Limits can be adjusted at any time through the account settings, and we recommend choosing amounts you can afford comfortably.

Loss limits

Loss limits let you cap how much you can lose over a chosen period. This helps keep gameplay within a predictable range and prevents chasing losses.

Time limits and session controls

Use session reminders, reality checks or play-time limits to track how long you play. You can also take short breaks from your account with an account break or cool-off period if you want to step away temporarily.

Self-exclusion

If you need a longer break, self-exclusion blocks access to your account for a set period. During self-exclusion we restrict marketing contacts and will help you with account closure or reactivation steps when the exclusion ends.

How to make changes

Limit changes can be made in your account settings or by contacting support. If you ask for help with self-exclusion or a longer restriction, our team will guide you through the process and confirm the change.

Signs of problematic behaviour

Watch for signs such as spending more than planned, borrowing to play, neglecting work or family, or feeling unable to stop. If you notice these changes in yourself or someone close to you, consider using our tools or getting support.

Practical tips for staying in control

Set a budget before you play, stick to time and deposit limits, avoid chasing losses, and log out when you reach your limit. Take regular breaks and review your account history to keep track of activity.

Professional help and support organisations

If you need extra help, contact local resources or national organisations such as Gamblers Anonymous, provincial gambling helplines, or mental health services like your local crisis centre. For guidance on finding provincial supports, search for your province name plus "problem gambling helpline" or ask our support team to point you to appropriate local contacts.